Privacy policy

PRIVACY POLICY

This Privacy Policy is an integral part of the Legal Notice of the Portal.

  1. DATA COLLECTION AND USE

In compliance with current data protection regulations, VIP EXPERIENCE WORLWIDE, S.L. (From now on, VIP EXPERIENCE WORLWIDE, S.L.), informs you that the User’s personal data, obtained or collected through the site www.sevillavipconcierge.com (from now on, the Portal), will be processed by VIP EXPERIENCE WORLWIDE, S.L. for the fulfilment, among others, of the following purposes:

  • Enable the provision of services offered on the Portal.
    • Manage the registration of users.
    • Respond to requests for consultation, information and/or complaints/claims.
    • To inform Users about news and other matters of interest.

Whenever an e-mail address, mobile phone or any other electronic means of communication is requested and provided by the User, the User expressly accepts and authorizes that said means are preferably used as a communication channel, as a channel to fulfill all or any of the purposes previously informed, as well as a channel through which to be able to inform the User of any other relevant changes that take place in the Portal.

Users guarantee that their personal data provided are true, accurate, complete and up to date, as Users will be solely responsible for any damage or injury, direct or indirect, that may occur as a result of the breach of such obligation.

  1. COOKIES

VIP EXPERIENCE WORLWIDE, S.L. uses its own cookies and those of third parties (of a technical and personalisation type) which (i) identify Users univocally during a session in order to be able to show them private and/or personalised information and (ii) allow them to navigate through all the areas or sections of the Portal and make use of all its functionalities. These cookies are necessary for the functioning of the Portal.

VIP EXPERIENCE WORLWIDE, S.L. also uses third party analytical cookies that allow it to measure the audience and traffic parameters, control the progress and number of entries, as well as the most relevant operations of the Users in the Portal.

Cookies are files sent to the browser, through a web server, in order to record the activities of users during their time of navigation. The User may reject the installation of cookies, by activating the appropriate controls, in his browser, of the option that rejects the acceptance of cookies. The User must bear in mind that if he selects this option, he may not be able to access certain areas or sections of the Portal.

Please refer to your browser’s instructions and manuals for more information.

  1. CONTACT

The User has recognized the rights of access, rectification, cancellation and opposition (A.R.C.O) which will be able to exercise directing a postal communication, and photocopy of the DNI, with the subject “Ref. Privacy” to the address: VIP EXPERIENCE WORLWIDE, S.L., AVENIDA EDUARDO DATO NUMERO 69, PLANTA 5, MODULO 503, C.P: 41005, Sevilla.

DATA PROTECTION POLICY

  1. Who is responsible for the processing of your data?
    VIP EXPERIENCE WORLWIDE, S.L., with registered office at Avda. Eduardo Dato, number 69 and CIF B90417650, is responsible for the processing of data relating to the different processes regarding the management of our users, clients or suppliers.

For the purposes of our data protection policy, the contact telephone number is 609522791 and the contact e-mail address is info@sevillavipconcierge.com.

What kind of data do we have about you and how have we obtained it?
The categories of personal data that VIP EXPERIENCE WORLWIDE, S.L. deals with its customers and suppliers are:

  • Identification data
    • Postal or electronic addresses
    • Commercial information

In no case do we treat specially protected data.

We have obtained all the above-mentioned data either directly from you by sending a contact form or by submitting a commercial offer, contractual proposal, etc. or through your company by providing us with the identification data and other information necessary to carry out the object of the contractual relationship between the parties. It is your or your company’s obligation to provide us with updated data in the event of a change.

  1. For what purpose do we process your data?
    VIP EXPERIENCE WORLWIDE, S.L. process the data provided by interested parties in order to manage different activities derived from specific procedures carried out in the areas of sales, after-sales service, supplier management, quality of services, etc. In this way, we will use your data to carry out some of the following actions:

a) Sending the information you request through the contact form on our website or any other means of contact with our company,
b) To provide both potential clients and our clients with offers of products and services of interest to them,
c) To carry out the administrative, fiscal and accounting management of our clients and/or suppliers,
d) To carry out satisfaction surveys, market studies, etc. in order to be able to offer you the most suitable offers and an optimised quality of service, etc.

We will not create sales profiles on the basis of the information provided and consequently we will not make automated decisions about you on the basis of a sales profile.

  1. How long will we keep your data?
    Personal data relating to individuals linked to potential customers, customers and suppliers that VIP EXPERIENCE WORLWIDE, S.L. collects through the various contact forms and / or collection of information will be retained until requested by the interested party. The data provided by our customers and suppliers will be kept as long as the commercial relationship between the parties is maintained, respecting in any case the legal minimum periods of conservation according to the subject matter.

In any case, VIP EXPERIENCE WORLWIDE, S.L. will keep your personal data for the period of time that is reasonably necessary taking into account our needs to respond to questions or solve problems, make improvements, activate new services and meet the requirements of applicable law. This means that we may retain your personal data for a reasonable period of time even after you have stopped using our products or you have stopped using this website. After this period, your personal data will be deleted from all VIP EXPERIENCE WORLWIDE, S.L. systems.

  1. What is the legitimate basis for the processing of your data?
    Depending on the type of data processing, we will summarize below the basis for the legitimacy of such processing:

PROCESSING

BASIS FOR LEGITIMACY

Accounting management: billing management with customers and/or suppliers

Maintenance, development and control of the contractual relationship between the parties

Tax management: application of withholdings, bonuses, etc.

Maintenance, development and control of the contractual relationship between the parties; Compliance with legal obligations.

Administrative management: logistics management, warehouse, customer deliveries, goods reception, etc.

Maintenance, development and control of the contractual relationship between the parties.

Marketing: Commercial actions on our products or services aimed at our customers or those people who have requested relative information from us in the past including conducting customer satisfaction surveys.

Free and unequivocal consent of the interested party (potential customers), we point out that the withdrawal of this consent in no case can condition the execution of the contract between the parties; Legitimate interest of the company in the promotion and marketing of products or services similar to those obtained or requested by people interested in the past.

As far as the referenced legitimation base is concerned, you are obliged to provide personal data, in the event that you do not provide your personal data, you will not be able to execute your contract, comply with legal obligations or those derived from public powers.

  1. To whom will your data be communicated?

VIP EXPERIENCE WORLWIDE, S.L. will never share your personal data with any third party company that intends to use them in its direct marketing actions, except in the case that you have expressly authorised us to do so.

We inform you that we can provide your personal data to Public Administration bodies and competent Authorities in those cases where VIP EXPERIENCE WORLWIDE, S.L. receives a legal request from these Authorities or in cases where acting in good faith, we consider that such action is reasonably necessary to comply with a judicial process; to answer any claim or lawsuit; or to protect the rights of VIP EXPERIENCE WORLWIDE, S.L. or its customers and the general public.

All our companies are located in Spain.

  1. What are your rights as an affected or interested party?
    Anyone has the right to obtain confirmation as to whether or not VIP EXPERIENCE WORLWIDE, S.L. is processing personal data concerning them.

In particular, interested persons may request the right of access to their personal data, as well as receive them in a common format and mechanized reading if the processing is carried out by electronic means (portability right).

Interested parties may also request the right to rectify inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In addition, in certain circumstances, data subjects may request limitation of the processing of their data, or in certain circumstances and for reasons related to their particular situation, data subjects may exercise their right to object to the processing of their data. VIP EXPERIENCE WORLWIDE, S.L. will cease to process the data, except for compelling legitimate reasons, or the exercise or defence of possible claims or in those exceptions established in the applicable regulations.

Likewise, we inform you that you have the right to withdraw your consents granted at any time, without affecting the legality of the treatment based on the consent prior to withdrawal.

Likewise, the User is informed that at any time he/she may exercise the aforementioned rights by writing to us using the contact details that appear in Section 1, ‘Controller’ of this VIP EXPERIENCE WORLWIDE, S.L. Data Protection and Privacy Policy, enclosing a copy of his/her ID card. You will also have the right to file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights.
Spanish Data Protection Agency: C/ Jorge Juan, 6. 28001 – Madrid. Tel. 901100099 / 912663517

  1. Protection of data of users of the website

In accordance with the current Regulation (EU) 2016/679, VIP EXPERIENCE WORLWIDE, S.L. informs that the personal data of the Users of the website will be processed for the processing activity indicated in each data collection form on our website by VIP EXPERIENCE WORLWIDE, S.L. This processing of your data will be covered by your own consent. By pressing the “SEND” button, the User consents to the processing of their data by VIP EXPERIENCE WORLWIDE, S.L.

Likewise, we inform you that unless there is a legal obligation or express consent on your part VIP EXPERIENCE WORLWIDE, S.L. will not transfer your data to third parties. (In case of cession inform what data and to whom it will be transferred).

Likewise, the User is informed that at any time he/she may exercise the rights of access, rectification or deletion of data as well as having other rights recognised in this document and regulated in Regulation (EU) 2016/679, by notifying VIP EXPERIENCE WORLWIDE, S.L., Avenida Eduardo Dato número 69, planta 5ª, módulo 5. 41005, Sevilla, e-mail: info@sevillavipconcierge.com ,VIP EXPERIENCE WORLWIDE, S.L.

On the other hand, in accordance with the provisions of Law 34/2002, of July 11, Services Information Society and Electronic Commerce, VIP EXPERIENCE WORLWIDE, SL undertakes not to send advertising via email without first obtaining the express permission of the recipient. The User may oppose the sending of advertising by ticking the appropriate box.

8.  Other information of interest about our privacy policy
8.1. Security Measures
VIP EXPERIENCE WORLWIDE, S.L. adopts the security levels required by current European and Spanish regulations on data protection, taking into account the state of the art, application costs and the nature, scope, context and purposes of the treatment described, as well as the variable probability and gravity risks for your rights and freedoms as a person.

8.2. Processing of data relating to minors
For VIP EXPERIENCE WORLWIDE, S.L. it is of great importance to protect the privacy of minors, by virtue, only the data of their minor children in those cases where it is strictly necessary to comply with certain legal obligations (for example, application of withholding tax on personal income tax, etc.).

In any case, such data collection will always be done with your express consent as parents or guardians.

8.3. Modifications to our Data Protection and Privacy Policy
Occasionally, VIP EXPERIENCE WORLWIDE, S.L. may make modifications and corrections to this section of the Employee Data Protection Policy. Please check this section regularly to see what changes may have occurred and how they may affect you.

8.4. Why is it necessary to accept this Data Protection and Privacy Policy?
This section of the Data Protection Policy provides you with all the necessary information in an easily accessible manner so that you may know the type of data that VIP EXPERIENCE WORLWIDE, S.L. holds on its potential clients, clients and/or suppliers, the purposes pursued, the rights that the data protection regulations recognise you as an affected person and how to exercise these rights. Therefore, by deliberately sending your personal data through our means of contact and/or by initiating the business relationship with our company, we consider that you acknowledge and accept the processing of your personal data as described in this policy. This personal information will only be used for the purposes for which you have provided it to us or certain national or regional regulations enable us to do so.

In any case, we must warn you that a refusal on your part to provide us with certain requested data could hinder the development of the contractual relationship between the parties with possible serious consequences at the time of providing the various services contemplated within the commercial contract concluded with the contracting party.

If you have any questions in relation to this section of the Data Protection Policy for Potential Clients, Clients and Suppliers of VIP EXPERIENCE WORLWIDE, S.L., please contact the company using the address provided in the first section ‘Responsible for Treatment’ and we will be happy to assist you and answer any additional questions you may have.

9. Applicable law
These Conditions shall be governed at all times by the provisions of Spanish and European legislation on the protection of personal data and privacy.